Shipping Policies
Shipping Policies
Right now, UPS is only guaranteeing Next Day Air (Overnight) shipments. 2nd Day Air and 3 Day Select shipments do not fall under the UPS guarantee. For more information on domestic guaranteed and non-guaranteed services plus international guaranteed services please click here.
Free Shipping applies only to UPS Ground or USPS in the contiguous United States (all states excluding Alaska and Hawaii) for non-freight items on orders over $99. Other options and locations are available. Orders to the contiguous USA over $200 will ship via UPS. Orders to Alaska and Hawaii over $200 will ship via UPS or USPS.
We ship worldwide. We can ship directly to you or you can use a freight forwarding company.
Shipping prices on some freight items and all international orders will incur additional shipping charges. For saunas, lift gate fees may apply and beyond-point shipping addresses may require some shipping charges. In some cases the shipping price may be reflected during checkout. Please call 1-888-742-3404 for a shipping quote, or if you place an order, we will contact you when we receive it to inform you of any additional shipping charges before processing your order.
Shipments are sent during our regular business hours, Monday through Friday. Orders placed in the afternoon may not be shipped until the next business day.
Note about expedited shipping options and cut off time: Most Expedited orders (UPS Next Day Air, UPS 2nd Day Air, UPS 3 Day Select) placed before 1pm central time will ship the same day. On rare occasions some orders may take longer to ship and Promolife is not responsible for orders that do not ship out the same day.
In rare cases, expedited options like Next Day, 2nd Day and 3rd Day may not meet their estimated arrival dates due to storms and other natural disasters that slow down the shipping carrier. As the carrier does not provide refunds for delays due to acts of nature, Promolife can not be held responsible for such delays. Please note that Saturday delivery with UPS is not available.
Note about international shipping: Due to the nature of international shipping, USPS (United States Postal Service) does not guarantee any estimated shipment arrival given. Any USPS shipping option chosen by the customer, especially any expedited option, should be considered to be chosen at the customer's own risk. Promolife can not be held responsible for any international shipments that did not arrive on the estimated arrival date, and no refunds will be given in such an occurrence.
Customs Clearance: Customers ordering internationally may experience delays in customs approval depending on your country. We provide all necessary paperwork for customs but from time to time delays will occur. Promolife cannot be held liable for such delays.
International Shipping Duties and Taxes: The goods will be imported on behalf of the buyer. The buyer authorizes Promolife to import the goods on his behalf. Further, the buyer agrees that Promolife may delegate the obligation to import the goods on his behalf to a subcontractor (e.g. customs broker). The buyer will pay any taxes and duties in addition to the purchase price of the goods.